Working from the Heart

Work can be rewarding and fulfilling, but it is always stressful at times. Often we cope with stress at work very differently than at home.  Work can be a pressure cooker – rather than attending to our emotions when we are experiencing them, we often delay or deny our feelings. For example, snacking can temporarily [...]

Does your company struggle with customer satisfaction? Do your employees fully engage with the mission and values of your company on your customers’ behalf? Sometimes it seems as if all the policies, procedures, and propaganda have little effect on company culture, employee engagement, and customer service.  It is crucial to understand all the ways we [...]

Interviewing is an elusive process for many. We may be well prepared for interviews–with detailed lists of questions, desirable traits, and skills we expect from potential hires–but not understand what causes us to like or dislike a candidate? How do we process all the non-verbal information?

Everyone has to navigate interpersonal conflict in the workplace from time to time. While avoidance often seems the path of least resistance, it can lead to trouble in the future. Here are some useful tips for evaluating and dealing with problems between co-workers. Identify When dealing with uncomfortable situations in the workplace, we often disassociate [...]

There’s an interesting article in Entrepreneur on managing conflict called Curbing Conflict, by Elinor Robin. Robin says that while we tend to see conflict centering around ideas or behaviors, it’s actually driven by emotion. She offers some useful tips for detaching from the difficult emotions that are kicked up by conflict and dealing with it [...]