Working from the Heart

There is a dichotomy within the fact that while companies tend to spend extra cash on employees around the holidays for perks such as parties and bonuses, this is also the time of year when we’re likely to be the most stressed out. How can employers best show appreciation for their employees’ hard work and [...]

Does your company struggle with customer satisfaction? Do your employees fully engage with the mission and values of your company on your customers’ behalf? Sometimes it seems as if all the policies, procedures, and propaganda have little effect on company culture, employee engagement, and customer service.  It is crucial to understand all the ways we [...]

I’ve given a lot of thought recently to the leadership role of teachers. I’ve been both teacher and student many times. I’ve taught voice, dance, business workshops, and most recently I’ve been assistant teaching a college course. I’ve been a student of music, dance and graduate school (twice). I have some strong beliefs about teaching [...]

I’m now writing for examiner.com as the Austin Workplace Issues Examiner. I usually cross-post my articles here, but check it out for lots of additional links to interesting articles on leadership, business, and organizational development.

There are two types of power in organizations: positional and personal. Positional power is based on rank or title. A manager, executive, or teacher holds positional power. They also may have the ability to reward followers with raises, commendations, or advancement, or to punish them with termination, demotion, or restricting activity. Personal power is emergent [...]

There are many damaging myths in management regarding how to treat employees. Here are a few of the worst, and how to avoid them. “Everyone is expendable.” In most of the United States, we can hire and fire at will. This has given rise to the myth that all employees are expendable. In reality, no [...]