Working from the Heart

Does your company struggle with customer satisfaction? Do your employees fully engage with the mission and values of your company on your customers’ behalf? Sometimes it seems as if all the policies, procedures, and propaganda have little effect on company culture, employee engagement, and customer service.  It is crucial to understand all the ways we [...]

Interviewing is an elusive process for many. We may be well prepared for interviews–with detailed lists of questions, desirable traits, and skills we expect from potential hires–but not understand what causes us to like or dislike a candidate? How do we process all the non-verbal information?

Everyone has to navigate interpersonal conflict in the workplace from time to time. While avoidance often seems the path of least resistance, it can lead to trouble in the future. Here are some useful tips for evaluating and dealing with problems between co-workers. Identify When dealing with uncomfortable situations in the workplace, we often disassociate [...]

I’ve given a lot of thought recently to the leadership role of teachers. I’ve been both teacher and student many times. I’ve taught voice, dance, business workshops, and most recently I’ve been assistant teaching a college course. I’ve been a student of music, dance and graduate school (twice). I have some strong beliefs about teaching [...]

I’m now writing for examiner.com as the Austin Workplace Issues Examiner. I usually cross-post my articles here, but check it out for lots of additional links to interesting articles on leadership, business, and organizational development.

There are two types of power in organizations: positional and personal. Positional power is based on rank or title. A manager, executive, or teacher holds positional power. They also may have the ability to reward followers with raises, commendations, or advancement, or to punish them with termination, demotion, or restricting activity. Personal power is emergent [...]