Working from the Heart

Does your company struggle with customer satisfaction? Do your employees fully engage with the mission and values of your company on your customers’ behalf? Sometimes it seems as if all the policies, procedures, and propaganda have little effect on company culture, employee engagement, and customer service.  It is crucial to understand all the ways we [...]

There’s an interesting article in Entrepreneur on managing conflict called Curbing Conflict, by Elinor Robin. Robin says that while we tend to see conflict centering around ideas or behaviors, it’s actually driven by emotion. She offers some useful tips for detaching from the difficult emotions that are kicked up by conflict and dealing with it [...]