Working from the Heart

Does your company struggle with customer satisfaction? Do your employees fully engage with the mission and values of your company on your customers’ behalf? Sometimes it seems as if all the policies, procedures, and propaganda have little effect on company culture, employee engagement, and customer service.  It is crucial to understand all the ways we [...]

How companies communicate with their employees, explicitly and implicitly, is crucial to employee engagement. So how do companies communicate with employees, when is it effective, and why or why not?